Fluide Studios — Privacy Policy

Last Updated: November 2025

Fluide Studios (“we,” “our,” “us”) is a Product, Creative, and Learning studio operating under the Fluide Group. We design and build digital products, provide creative services, and deliver learning experiences for internal ventures and selected external clients. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, services, and digital platforms.

1. Information We Collect

1.1. Information You Provide Directly

We may collect the following when you use our website, request a project, or contact us: Full name, Email address, Phone number, Company/organization, Project details and documentation uploaded through forms, Billing information (when applicable), Feedback, messages, or support requests.

1.2. Information Collected Automatically

When you browse our website or platforms, we may automatically collect: IP address, Device type, Browser type and version, Usage data (pages viewed, time spent, referral sources), Cookies and similar tracking technologies.

1.3. Information from Third Parties

We may receive information from: Payment processors (e.g., Flutterwave), Analytics tools (Google Analytics), Social media platforms (for login or contact).

2. How We Use Your Information

We use the information we collect to: Provide and improve our services, Respond to inquiries and manage client relationships, Develop proposals and execute signed projects, Deliver training programs and digital learning solutions, Improve website performance and user experience, Ensure compliance with legal and regulatory obligations, Maintain internal records and audit logs, Personalize your experience and communications.

3. Legal Basis for Processing (GDPR & International Standards)

We process personal data based on: Your consent, Performance of a contract (e.g., project execution), Legitimate business interests (improving services, analytics), Legal obligations (tax, compliance, record-keeping).

4. How We Share Your Information

We do not sell your personal data. We may share data only with:

4.1. Service Providers

Trusted third-party vendors who help us operate, including: Cloud hosting providers, Payment processors, Analytics tools, Email & communication tools.

4.2. Fluide Group Entities

Internal Fluide Group units (Fluide HR, Fluide Pulse, Fluide Growth, Fluide Ventures) when needed to deliver integrated solutions.

4.3. Legal or Regulatory Authorities

Where required by: Cameroon legal authorities, International regulations, Court orders or lawful requests.

5. Data Storage & Security

We use industry-standard technical and organizational security measures, including: Encrypted communication (HTTPS/SSL), Secure cloud storage, Access controls and authentication, Regular security audits. Your data may be stored in: Cameroon, Europe, The United States depending on our hosting partners.

6. Data Retention

We retain personal data only as long as necessary for: Project execution and follow-up, Legal and compliance obligations, Support and warranty periods, Internal record-keeping. You may request deletion at any time (see Section 9).

7. Cookies & Tracking

We use cookies to: Improve website performance, Enable analytics, Personalize content. You may disable cookies in your browser settings at any time.

8. International Data Transfers

When transferring data outside Cameroon, we ensure appropriate safeguards such as: Standard Contractual Clauses (SCC), GDPR-compliant partners, Secure encrypted transfers.

9. Your Rights

Depending on your jurisdiction, you may have the following rights: Access to your personal data, Correction of inaccurate data, Deletion of your data, Objection to processing, Data portability, Withdrawal of consent at any time. To exercise these rights, contact us at: privacy@fluidestudios.com

10. Children’s Privacy

Our services are not intended for individuals under 16 years old. We do not knowingly collect information from minors.

11. Links to Third-Party Websites

Our website may contain links to external sites. We are not responsible for their content, privacy practices, or data handling.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page with a new “Last Updated” date.

13. How to Contact Us

For questions, concerns, or data requests: privacy@fluidestudios.com www.fluidestudios.com Yaoundé & Douala, Cameroon